Website Terms & Privacy Notice

Please read these terms carefully before using www.marchespsychologicalservices.co.uk website operated by us.

Conditions of use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website accordingly. The Company only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy

Before you continue using our website, we advise you to read our website privacy notice regarding our user data collection. It will help you better understand our practices. Details you send to us via the contact form or by email is used to contact you to respond to queries or regarding our services.

Privacy on other websites

We may provide links to other websites. Our privacy policy/notice applies only to our website. If you click on a link to another website, you should read their own privacy policy/notice.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit websites, we may collect information from you automatically through cookies or similar technology. ​For further information, visit www.allaboutcookies.org.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Age restriction

You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age, and you may legally adhere to this Agreement. The Company assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property

You agree that all materials, products and services provided on this website are the property of The Company, including all copyrights, trademarks and other intellectual property. You also agree that you will not reproduce or redistribute the Company's intellectual property in any way, including electronic, digital, or new trademark registrations.

Applicable law

By using this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between the Company and you, or its business partners and associates.

Disputes

Any dispute related in any way to your use of this website or to services from us shall be arbitrated by UK law and you consent to exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify The Company so it is not harmed as a result of legal claims and demands that may arise from your use or misuse of our website or services. We reserve the right to select our own legal counsel.

Limitation on liability

The Company is not liable for any damages that may occur to you as a result of your misuse of our website.

The Company reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between the Company and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Website Privacy Notice – Marches Psychological Services
Last updated: April 2026

1. Who We Are (Data Controller)

Marches Psychological Services ("we", "us", "our") provides psychological assessment and therapy services. We are the data controller for personal data collected via this website.

Contact details:
Email: admin@marchespsychologicalservices.co.uk

2. Important Note About Clinical Data

This privacy notice applies only to information collected via our website.

If you become a client, your personal and health information (including therapy records) will be handled in accordance with our Client Privacy Notice, which will be provided to you separately.

3. What Personal Data We Collect

a) Information collected automatically:
When you visit our website, we may collect:

• IP address
• Browser type and version
• Device type and operating system
• Date, time, and pages visited

b) Information you provide via contact:
If you contact us via our website or email, we may collect:

• Name
• Email address
• Telephone number (if provided)
• Any information you choose to include in your message

⚠️ Please avoid including sensitive personal or health information in initial contact messages where possible.

4. How We Use Your Personal Data

We use your data to:

• Respond to your enquiries
• Provide information about our services
• Manage and improve our website
• Monitor website usage

We do not use your website data for marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, we rely on:

• Legitimate interests – to operate and improve our website
• Consent – for non-essential cookies (e.g. analytics)
• Pre-contractual steps – when responding to enquiries about our services

If you later become a client, we will process your health data under:

• Article 9(2)(h) (provision of health care)
• And/or explicit consent, where required

6. Cookies and Analytics

We use cookies to enhance your experience. These include:

• Strictly necessary cookies – essential for website functionality
• Analytics cookies – to understand how visitors use our site (via Google Analytics)

Google Analytics may process usage data such as IP address and browsing activity. This data may be transferred outside the UK; where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are used.

You can accept or reject non-essential cookies via our cookie banner and can change your preferences at any time.

More information: https://www.google.com/policies/privacy/partners/

7. Data Sharing

We do not sell your personal data.

We may share limited data with:

• Website hosting and IT providers
• Analytics providers (e.g. Google)
• Legal or regulatory authorities where required

All third parties are required to keep your data secure and only process it on our instructions.

8. Data Retention

We retain personal data only as long as necessary:

• Website analytics data: up to 12 months
• General enquiries: up to 12 months after last contact

If you become a client, retention periods for clinical records will be explained in our Client Privacy Notice.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including secure systems and restricted access.

However, please note that information sent via the internet is not completely secure.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, contact us at the email above.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Notice

We review this notice regularly and will post any updates on this page.

13. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
https://ico.org.uk